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Service Heroes: Customer Service Turnaround
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Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!
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Training Program Description
Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples of service excellence. Your audience will be watching the story of one of the greatest service turnarounds ever.
At #10 on Fortune’s best workplaces list, they figured out how to be one of the most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization!
KEY LEARNING POINTS
- Be ready for moments of truth
- Find a way to make a difference
- Everyone must be involved, everyone!
Style
- Documentary w/Instruction
Uses
- Customer Service
- Healthcare Customer Service
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